Privacy Policy

Effective Date: January 31, 2023

 

Welcome to our website!

 

1. Introduction

This privacy policy applies to METAMORPHOSIS BUSINESS SOLUTIONS LIMITED (hereinafter called "Skillpik") and its affiliates (collectively, "us", "we", or "our"). Skillpik is a hiring solution that focuses on making the recruitment process easy. At Skillpik, we are committed to protecting your privacy and personal information.

 

This privacy policy explains how we collect, use, and share personal information when you visit our website or use our services. By using our website or services, you agree to the collection, use, and sharing of your personal information as described in this privacy policy. 

 

2. Definitions

• "Personal Information" means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

• “Website” means the website operated by Skillpik, located at https://www.skillpik.com/.

• “Services” means the hiring solutions provided by Skillpik to its customers.

• “Customer” means any company or organisation that uses the Skillpik Hiring Solution Platform.

• “Job applicant” means any jobseeker who has applied for a job opportunity through Skillpik or any other job boards used by our customer.

• "Processing" means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

• “Third-party service providers” means companies or individuals that provide services on behalf of Skillpik, such as payment processors or email marketing providers.

• “Cookies” small pieces of data stored on a user's device that are used for website tracking and analysis.

• “IP address” means a unique numerical label assigned to every device connected to the internet.

• “Device type” means the specific type of device being used to access the website, such as a computer or smartphone.

• “Browser type” means the software used to access the internet, such as Google Chrome or Safari.

• “Data controller” means the company or individual responsible for determining the purposes and means of processing personal data.

• “Data processor” means the company or individual that processes personal data on behalf of a data controller.

• “Data storage” means the process of saving personal information in a secure location, such as a server or database.

• “Data security” means the measures taken to protect personal information from unauthorised access, misuse, disclosure, or destruction.

• “Data validation” means the process of verifying that data meets certain criteria, such as being in the correct format.

• “Typecasting” means the process of converting data from one data type to another.

• “Password hashing” means the process of converting a password into a scrambled, unreadable format for secure storage.

• “Database” means collection of data that is organised and stored in a structured way.

• “Sanitising input” means the process of cleaning or filtering user-provided data to remove any potentially harmful or malicious elements.

• “HTTPS” means a secure protocol used to transmit data between a device and a server.

• “Web Application Firewall” means a security measure that protects a website or web application from malicious attacks by blocking or filtering incoming traffic.

 

3. Application

This privacy policy applies to information we collect from the following categories of individuals:

 

• Visitors to our website: We collect information from individuals who visit our website, such as their IP address, device type, browser type, and the pages they visit on our site.

• Customers: We collect information from individuals who purchase services from us, such as their name, billing and shipping addresses, and payment information.

• Job applicants: We collect information from individuals who apply for jobs, such as their resume, cover letter, and any other relevant information they provide.

• Contact form submissions: We collect information from individuals who submit a contact form on our website, such as their name, email address, and any other information they provide in the form.

 

We may also collect information from third parties, such as social media networks, to personalise your experience and to better understand your preferences and interests. We may also collect information from publicly available sources, such as online directories and social media profiles, to improve the accuracy and completeness of our records.

 

4. Collection of personal information

We collect personal information from you when you use our services, or when you communicate with us. The personal information we collect may include:

 

• Contact information, such as name, email address, and phone number

• Demographic information, such as age, gender, and location

• Payment and financial information, such as credit card numbers and bank account information

• Notes made during the screening and shortlisting process

• Conversations held using our chat feature

• Information about your use of our services, including purchase history and preferences

• Professional information, such as your job title, employer, and job responsibilities

• Education and training information, such as your education level, degree, and certifications

• Information about your job preferences and career goals

• Any other information you choose to provide to us

 

We will collect most of your personal information data directly from you, whether in person, by telephone, text or email and/or via our website. This might be when you: 

 

• complete an online form; 

• subscribe to one of our publications/newsletters; 

• request that information be sent to you; 

• enter a competition; 

• take part in a survey; 

• write to us with information; 

• telephone, email, fax or text us; 

• send information to us using social media; or 

• provide feedback on our website

 

We may also collect information: 

 

• from publicly-accessible sources (for example the internet or LinkedIn); 

• directly from a third party where the issue involves someone else (for example referees for a job)

• from automated technologies or interactions with our website through the use of cookies and similar technologies or interactions; and 

• via our systems (for example communications systems, email and instant messaging). 

 

Please note that we do not knowingly collect personal information from children under the age of 18. If you are under the age of 18, please do not provide any personal information to us. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe we have collected personal information from a child under 18, please contact us by using the information provided in the “Contact information” section of this privacy policy.

 

5. Use of personal information

We use the personal information we collect for the following purposes:

 

• To provide and improve our services

• To communicate with you, including responding to your inquiries and requests

• To personalise your experience, such as by providing content and recommendations tailored to your interests

• To process job applications and evaluate candidates for job openings

• To analyse and understand trends and user behavior on our Services

• To enforce our policies and terms of service

• To comply with legal and regulatory obligations

 

We may also use your personal information for research and analytics purposes, to help us better understand our customers and improve our services.

 

6. Sharing of personal information

We do not sell or rent personal information to third parties for their marketing purposes. 

 

We may share personal information with third parties in the course of providing recruitment services. This may include sharing information with potential employers for the purpose of evaluating candidates for job opportunities. 

 

We will only share personal information with third parties with the expressed consent of the candidate or customer, or as required by law.

 

7. Access to your information

You have the right to request access to the personal information that we hold about you. You can also request that we correct or delete any personal information that is inaccurate or out of date. To make a request to access your personal information, please contact us by using the information provided in the “Contact information” section of this privacy policy. We will respond to your request as soon as possible, and in any event within the timeframes required by applicable data protection laws. In some cases, we may need to verify your identity before we can process your request. 

 

Please note that there may be circumstances where we are unable to grant you access to your personal information, for example, if doing so would disclose personal information about another person, or if we are required by law to keep the information confidential. If we are unable to grant you access to your personal information, we will explain the reasons for this decision.

 

8. Data controller

Skillpik is the data controller for the personal information processed in connection with our services. We are responsible for ensuring that the processing of personal information is carried out in accordance with applicable laws and regulations.

 

9. Data processors

We may use third-party service providers to process personal information on our behalf. These service providers are data processors and are contractually bound to protect the confidentiality and security of the personal information they process on our behalf. They are only permitted to process personal information in accordance with our instructions and for the purposes specified in this privacy policy.

 

Some examples of the types of service providers we may use include:

 

• Cloud storage providers

• Payment processors

• Marketing and advertising service providers

 

10. Data storage and security

We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, or destruction.

 

All personal information is stored on secure servers and is only accessible to a limited number of personnel who have special access rights to such systems.

 

We use secure protocols, such as HTTPS, to transmit your personal information between your device and our servers. We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: 

 

• Web Application Firewall

• Data Validation, Typecasting

• Password Hashing

• Secure transmission using HTTPS

• Securing our database by sanitising input

 

Despite these measures, it is important to note that no method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

 

11. Data retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected. This includes retaining your personal information for the period of time needed to resolve any disputes, enforce our agreements, and comply with legal obligations. When your personal information data is no longer needed, we will take steps to securely destroy or anonymise it.

 

Please note that we may need to retain certain personal information for an extended period of time if required by law, or if it is necessary for legal proceedings. In such cases, we will retain your personal information in accordance with applicable legal requirements and restrictions.

 

12. Cookies

Our website uses cookies to improve your user experience and to personalise content and ads. By continuing to browse our website, you consent to the use of cookies.

 

There are two main types of cookies: session cookies and persistent cookies.

 

Session cookies are temporary and only remain on your device until you close your browser.

 

Persistent cookies remain on your device for a longer period of time, depending on the duration set by the website or by your browser settings.

 

We use cookies for the following purposes:

 

• To track website usage and analyse user behavior

• To personalise the user experience, such as by remembering your preferences and settings

• To serve targeted advertising

 

The duration of time that cookies remain active depends on their type and the purpose for which they are used. Some cookies are deleted when you close your browser, while others may remain on your device for a longer period of time.

 

In some cases, we may obtain your consent before storing cookies on your device. We will clearly disclose this and provide you with the option to opt in or out of the use of cookies.

You can manage your cookie preferences through your browser settings or by using tools provided by our website. You can also opt out of the use of cookies.

 

We may use third-party cookies to serve targeted advertising or to enhance the functionality of our website. These cookies are governed by the privacy policies of the third parties that operate them.

By using our website, you consent to the use of cookies in accordance with this policy.

 

13. Your rights

Under applicable data protection laws, you may have the following rights in relation to your personal information:

 

• The right to access your personal information: You have the right to request a copy of the personal information we hold about you, along with information about how we use it and who we share it with.

• The right to rectification: If you believe that any personal information we hold about you is inaccurate, you have the right to request that we correct it.

• The right to erasure: In certain circumstances, you have the right to request that we delete your personal information.

• The right to restrict processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.

• The right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

• The right to data portability: In certain circumstances, you have the right to request that we transfer your personal information to another organisation, or to you, in a structured, commonly used, and machine-readable format.

 

If you would like to exercise any of these rights, please contact us by using the information provided in the “Contact information” section of this privacy policy. We will respond to your request in a timely manner and in accordance with applicable data protection laws. Please note that these rights are not absolute and may be subject to certain limitations or exceptions. We will inform you if any of these apply to your request.

 

14. Marketing

We may use your personal information to send you marketing communications, such as newsletters or promotional offers. We will only send you marketing communications if you have given us your consent to do so or if we have a legitimate interest in promoting our services to you.

 

You have the right to opt out of receiving marketing communications from us at any time. You can do this by:

 

• Following the opt-out instructions provided in the marketing communication.

• Contacting us using the information provided in the “Contact information” section of this privacy policy.

 

Please note that even if you opt out of receiving marketing communications, we may still need to send you non-marketing communications, such as service updates or notifications about your account.

 

We may also use your personal information for market research purposes, in order to better understand your needs and preferences and to improve our services. If we use your personal information for market research, we will always seek your consent before doing so.

 

We may also use third-party service providers to help us deliver marketing communications and to conduct market research on our behalf. We will only share your personal information with these third parties if we have your consent to do so or if we have a legitimate interest in using their services.

 

15. Links to other websites

Our website may contain links to other websites that are not operated by us. These links are provided for your convenience and are intended to provide additional information that may be of interest to you. We do not endorse or assume any responsibility for the content, privacy policies, or practices of third-party websites. We encourage you to read the privacy policy of every website you visit. If you follow a link to another website, please be aware that you are leaving our website and that the privacy policies and terms of use of the other website may differ from ours. We are not responsible for the privacy practices or content of these third-party websites.

 

16. Changes to privacy policy 

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this privacy policy periodically to stay informed about how we are using and protecting your personal information. If we make any material changes to this privacy policy, we will provide notice through our website or other communication channels, such as by sending an email to the email address you provided to us. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised privacy policy.

 

17. Contact information

Skillpik has its registered office at 26 Jones Avenue, Union Park East, Gopaul Lands, Marabella. If you have any questions or concerns about our privacy practices, or if you would like to make a request to exercise your privacy rights, please contact us at operations@skillpik.com or fill out our ‘Contact Us’ form online at https://www.skillpik.com/web/contact_us

 

We will make every effort to respond to your request in a timely manner.